All custom and personalized signs are paid in full in order to process your order.
Payments can be made by etransfer, cash, paypal or credit/debit card
All orders are done in the order in which they are received. Turn around time for completion of orders is typically 2-3 weeks, with the exception of Christmas and Mother's Day. Please allow during these times, for 4-6 weeks turnaround.
If you have purchased a piece from our shop, and you are not 100% satisfied with your order, please send us a private message, we welcome any feed back good or bad, and will work to make sure you leave happy with your purchase.
There are no REFUNDS on custom orders.
We take pride in all the pieces we create, and we like to ensure that you get the quality you deserve whenever you purchase from the Queen of Scrabble.
Answer: Scrabble sets come separate, unless specified otherwise. Glued sets CAN NOT be shipped, and can only be for pick up only. You will also want to ensure, depending on the size of your set, that you have adequate transportation to transport the set, which will need to lay completely flat. There is an added fee for gluing, and is based on the size of the set .
2. Do I design the layout of my own names for the scrabble set?
Answer: No, send us your considered names and we will do the work for you. We will send you a couple of digital layouts to choose from when you submit your order.
3. Can I choose my own stain outside of the stain choices you offer?
Answer: Yes, you will have to indicate the name of the stain you are requesting, and there will be an added charge of $12 for custom stain requests, outside of what is available. Please add to more info section when ordering.
4. What is normally the turn around time when you place an order?
Answer: Regular turn around time outside of Mother's Day and Christmas is approximately 2-4 weeks.
6-8 weeks during the busy season.
5. Do you deliver?
Answer: No, currently we do not offer delivery of items, however we do ship across North America, and we do offer pick up for local customers.
6. Do you offer refunds?
Answer: No, we do not offer refunds, however we NEVER want you to leave unhappy with your purchase so we will always work out something to ensure that you are happy with the service and quality that you have received
7. Do you provide hardware for scrabbles and or custom signs?
Answer: Yes, we provide hardware for all of our custom signs.
8. Do you use vinyl for your signs?
Answer: No, everything is hand painted, unless otherwise specified.
9. Do you take custom requests?
Answer: Of course, absolutely. If you have a vision, send it our way, and we will bring it to life! We love the challenge and are up for it!!
Send us your considered names / words through our contact page, and we will reply with a few different layout options for you to choose from.
Once you have determined your specific layout, go to the Shop and proceed to place your order with the number of tiles needed., and stain options.
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